Our biggest collateral is the faith of our clients in our 24*7 unique and customer centric services. We ethically strive to win customer satisfaction. Our customer satisfaction guarantee applies to the quality of every activity that we undertake here at ClicksTree. We are liable to offer you world class service within a given time frame with consistency.
We value your feedback and your concern with regard to your order and it would help us serve you better; hence we have a refund policy. In case you are dissatisfied with the services, please contact our highly professional team with your concern.. We will provide the best possible solution and take care of all your concerns and issues. If you are still dissatisfied after contacting our team, you may apply for a refund. Certain guidelines to be followed are:
1. We would not be liable to refund in circumstances where we miss the submission deadline due to a customer`s failure to submit necessary material on time.
2. When a customer makes a claim for poor quality of a service, not a problem, they can provide specific examples with regard to any quality issues, we will take care of it.
3. We do not issue any refunds if we fail a deadline due to delays in submission of necessary materials and content from the customers end. Please make sure to submit all necessary materials as soon as possible.
4. You can get a full refund if you are not satisfied with our services. Please remember that we will not refund any fee you paid for installation and customization services.
In what case refund policy is applied?
Our ultimate target is to make you enjoy the perfect satisfaction of our products and services. However, if you are not satisfied with our services, you can get a full refund according to the terms & conditions. Stating reason is not compulsory, but we would highly appreciate you letting us know so that we could make improvement.
For installation and customization services, we do not provide money back guarantee as it covers the cost of our developers time which is not recoverable.